FAQs
WHAT IS POP IN THE CITY?
Pop In The City is a ticketed and timed, immersive walk-through experience. It is housed within an impressive inflatable structure that has been installed in the heart of Midtown for 4 weeks only. The experience is fully interactive and combines fun and playful activity (think giant slides and giant ball pits) with awesome lighting , special effects and live entertainment. Photo opportunities are plentiful in this magical, abstract and somewhat surreal representation of New York, it’s people and it’s culture.
WHERE IS POP IN THE CITY LOCATED?
We are located on Broadway at Herald Square, outside Macy’s, between 34th St. & 35th St. (Click top open map)
WHAT IS THE NEAREST SUBWAY STATION?
The nearest subway is 33rd St. (Click to open map)
CAN WE BUY A TICKET ON SITE?
Guests are advised to book tickets for their preferred time slot in advance. All sessions have a limited capacity and we anticipate most sessions will be sold out in advance.
WHEN SHOULD WE ARRIVE?
Please aim to arrive 5-10 minutes before your session start time.
WHAT HAPPENS IF WE ARRIVE LATE?
Guests can enter the attraction at any point during their timed session. If you arrive after your session has ended please contact customer service who will reschedule your session subject to availability.
ARE THERE ANY AGE RESTRICTIONS?
There is no age limit but children aged 12 or under must be accompanied by an adult.
HOW LONG DOES EACH SESSION LAST?
Each timed session lasts for 30 minutes which will give you enough time to experience all that Pop has to offer.
CAN I GET A REFUND ON A PRE-PURCHASED TICKET?
All sales are final, and we cannot refund tickets unless a refund is due in accordance with our weather & date change policy which is detailed HERE
CAN I TRANSFER MY EXISTING BOOKING TO A DIFFERENT SESSION?
Yes, subject to availability Contact our ‘ticket inquiries’ department at with the below info:
– Name and Email address you used to book your order
– The session day and time you would like moved into
I’LL BE WEARING MY INFANT, DO THEY REQUIRE A TICKET?
Very young infants that will be worn/in a carrier whilst on the inflatables do not require a ticket.
CAN I TRANSFER MY TICKETS TO SOMEONE ELSE?
Tickets are non-transferable and can only be used by those named on the tickets. If you would like to transfer your tickets to someone else you first need to contact us so we can update the tickets to reflect those who will be attending. You can do this by sending us the details of the changes required, along with the location you will be attending, and your booking number (which can be found in your booking confirmation email) at HERE
Once we have updated your tickets we will resend them to the email address you used when placing the order. If you would like the contact email or the phone number updated please let us know as both are used to communicate any important event day announcements.
HOW DO I CONTACT LOST & FOUND?
All turned in lost and found items can be picked up during event hours from our staff on site. After one week, valuables will be turned into the local police station and can be picked up there.
WHAT IF MY QUESTION WASN’T ANSWERED HERE?
For all other inquiries please get in touch at Contact Us.