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FAQs

The Event

WHAT IS POP IN THE CITY?
What do I need to wear to take part?
ARE THERE ANY AGE RESTRICTIONS?
HOW LONG DOES EACH SESSION LAST?

Getting to Pop In The City

WHAT IS THE NEAREST SUBWAY STATION?
WHEN SHOULD WE ARRIVE?
WHAT HAPPENS IF WE ARRIVE LATE?

Tickets

CAN WE BUY A TICKET ON SITE?
CAN I GET A REFUND ON A PRE-PURCHASED TICKET?
CAN I TRANSFER MY EXISTING BOOKING TO A DIFFERENT SESSION?

Yes, subject to availability Contact our ‘ticket inquiries’ department at with the below info:

– Name and Email address you used to book your order
– The session day and time you would like moved into

I’LL BE WEARING MY INFANT, DO THEY REQUIRE A TICKET?

Very young infants that will be worn/in a carrier whilst on the inflatables do not require a ticket.

CAN I TRANSFER MY TICKETS TO SOMEONE ELSE?

Tickets are non-transferable and can only be used by those named on the tickets. If you would like to transfer your tickets to someone else you first need to contact us so we can update the tickets to reflect those who will be attending. You can do this by sending us the details of the changes required, along with the location you will be attending, and your booking number (which can be found in your booking confirmation email) at HERE

Once we have updated your tickets we will resend them to the email address you used when placing the order. If you would like the contact email or the phone number updated please let us know as both are used to communicate any important event day announcements.

Everything Else

HOW DO I CONTACT LOST & FOUND?

All turned in lost and found items can be picked up during event hours from our staff on site. After one week, valuables will be turned into the local police station and can be picked up there.

WHAT IF MY QUESTION WASN’T ANSWERED HERE?

For all other inquiries please get in touch at Contact Us.

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